Appointment & Cancellation Policy
We reserve time just for you. If you need to cancel or reschedule, please give at least 24 hours notice. Late cancellations or no-shows may incur a $50 fee.
Policy at a Glance
Clear expectations help keep care available for everyone.
24-Hour Notice
Please cancel or reschedule at least 24 hours before your appointment.
$50 Late Fee
Appointments canceled with less than 24 hours notice or missed may incur a $50 fee.
Easy Rescheduling
Use the Healow link in your confirmation or call our office for help.
How to Cancel or Reschedule
If something comes up, let us know as soon as you can so we can offer the time to another patient.
- 1. Use the Healow link in your appointment confirmation or reminder to cancel or reschedule.
- 2. Call our office at (972) 382-5761 if you need help.
Common Questions
Quick answers about cancellations and no-shows.
What counts as a late cancellation or no-show?
Appointments canceled within 24 hours of the scheduled time or missed without notice are considered late cancellations or no-shows.
What if something unexpected happens?
Please call us as soon as possible so we can help you reschedule and keep care available for other patients.